Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by 7zed through our website at 7zed.bio, mobile applications, customer support channels, and any other services we provide. 7zed operates as an online betting and casino platform serving Bangladesh players, and we are the data controller responsible for your personal information. We are committed to complying with applicable data protection laws and industry best practices to ensure your information is handled responsibly and securely.

Personal information means any data that can identify you as an individual, either directly or in combination with other information. This includes your name, contact details, financial information, identification documents, account activity, and usage patterns. We collect and process this information only for legitimate business purposes related to providing our betting and casino services, ensuring account security, complying with legal obligations, and improving your user experience.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policies. If you have questions about how we handle your personal information, please contact our Data Protection team at [email protected]. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated through our website or via email to registered users.

2. Information We Collect

We collect various types of personal information to provide you with our services, ensure account security, comply with legal obligations, and improve your gaming experience. The information we collect falls into several categories:

Information You Provide Directly

• Account registration information: Full legal name, date of birth, gender, email address, mobile phone number, residential address, username, password, and security questions.
• Verification documents: Government-issued ID (National ID, passport, driving license), proof of address documents (utility bills, bank statements), payment method verification documents (bKash/Nagad/Rocket screenshots, bank account details), and selfie or video verification as required by our KYC procedures.
• Financial information: Deposit and withdrawal transaction details, payment method information (account numbers, wallet IDs), transaction history, betting activity, winnings and losses, bonus usage, and wagering patterns.
• Communications: Messages sent to customer support, chat logs, email correspondence, feedback, complaints, survey responses, and any other communications you initiate with us.
• Preferences and settings: Language preferences, notification settings, game favorites, betting preferences, deposit/withdrawal limits set for responsible gaming, and any customization you apply to your account.
• Responsible gaming information: Self-exclusion requests, deposit limit settings, cooling-off period requests, and any information you provide regarding gambling concerns or problem gambling indicators.

Information We Collect Automatically

When you use 7zed's services, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device information: IP address, device type, operating system, browser type and version, mobile device identifiers (IMEI, device ID), screen resolution, and device settings.
• Usage data: Pages visited, games played, time spent on each page/game, click patterns, navigation paths through our site, search queries, bet placement patterns, login times and frequency, and session duration.
• Location data: General geographic location derived from your IP address (city/region level, not precise GPS coordinates), time zone, and language settings.
• Cookies and tracking: We use cookies to maintain your session, remember your preferences, analyze site traffic, detect fraud, and deliver targeted content. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality. See our Cookie Policy for detailed information.

Information From Third Parties

We may receive information about you from third-party sources including payment processors (bKash, Nagad, Rocket, banks) who confirm transaction details, identity verification services that help us verify your identity and prevent fraud, game providers who supply usage data and game outcomes, fraud prevention services that provide risk scoring and suspicious activity alerts, and marketing partners (only if you have consented to receive marketing communications). We combine this third-party information with data we collect directly to enhance security, prevent fraud, and improve our services.

3. How We Use Your Information

We use your personal information for specific, legitimate purposes related to operating our betting and casino platform and providing you with quality services. We do not use your information for purposes beyond what is described below without obtaining your explicit consent. Our primary uses of your information include:

4. Legal Basis for Processing

We process your personal information based on several legal grounds depending on the purpose of processing. Understanding the legal basis helps clarify why we collect and use your data:

Contractual necessity: Processing is necessary to fulfill our contract with you when you create an account and use our services. This includes account management, processing transactions, enabling gameplay, and providing customer support.

• Legal obligations: We are legally required to collect and retain certain information to comply with anti-money laundering laws, age verification requirements, tax reporting obligations, and gaming regulations.
• Legitimate interests: We have legitimate business interests in preventing fraud, ensuring platform security, analyzing usage to improve our services, conducting marketing research, and protecting our legal rights. We balance these interests against your privacy rights and only process data when our legitimate interests are not overridden by your fundamental rights.
• Consent: For certain processing activities such as marketing communications, cookies for advertising purposes, or sharing data with specific third parties, we rely on your explicit consent. You can withdraw consent at any time through your account settings or by contacting us.
• Vital interests: In rare cases, we may process information to protect your vital interests or those of another person, such as preventing harm or responding to emergencies.
• Public interest: We may process data when necessary to perform tasks carried out in the public interest, such as cooperating with regulatory investigations or assisting law enforcement in preventing criminal activity.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in specific circumstances and only with trusted partners who are bound by confidentiality obligations and data protection requirements. We may share your personal information with:

Service Providers

Payment processors (bKash, Nagad, Rocket, banks) to facilitate deposits and withdrawals, game providers (Pragmatic Play, Evolution Gaming, NetEnt, etc.) to deliver casino games and sports betting services, hosting and cloud infrastructure providers to store data and maintain platform uptime, customer support platform providers to enable live chat and ticketing systems, email and SMS service providers to send transactional communications, and analytics providers to help us understand usage patterns.

Security and Fraud Prevention Partners

Identity verification services to conduct KYC checks, fraud detection and prevention services to identify suspicious activity, payment security providers to protect transaction data, and cybersecurity partners to protect against hacking and data breaches.

Legal and Regulatory Authorities

We may disclose information to law enforcement, regulatory bodies, courts, or government agencies when legally required, when necessary to comply with legal processes (subpoenas, court orders), to enforce our Terms & Conditions, to protect our rights and property, to investigate suspected fraud or illegal activity, or to protect the safety of our users and the public.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Different types of information are retained for different periods:

• Account information: Retained while your account is active and for up to 7 years after account closure as required by financial regulations and anti-money laundering laws.
• Transaction records: Retained for 7 years after the transaction date to comply with financial and tax regulations.
• Communications: Customer support conversations and correspondence retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing data: Retained until you withdraw consent or for 2 years of inactivity, whichever comes first. Technical logs: Retained for 12-24 months for security monitoring and troubleshooting, then anonymized or deleted.

7. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include industry-standard SSL encryption for all data transmission between your device and our servers, secure storage of sensitive information using encryption at rest, regular security audits and penetration testing by independent security firms, access controls that limit employee access to personal data on a need-to-know basis, multi-factor authentication for sensitive account operations, continuous monitoring for suspicious activity and security threats, and regular backups to prevent data loss.

Despite our security measures, no system is completely secure. You play an important role in protecting your information by using a strong, unique password, not sharing your account credentials, logging out after each session on shared devices, keeping your contact information up to date so we can send security alerts, and reporting any suspected security issues immediately to [email protected].

8. Your Privacy Rights

You have several rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them. Your privacy rights include:

Right to access: You can request a copy of all personal information we hold about you. We will provide this information in a structured, commonly used format. Right to rectification: You can request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings. Right to erasure: You can request deletion of your personal information in certain circumstances, though we may need to retain some data to comply with legal obligations. Right to restrict processing: You can request that we limit how we use your information in specific situations. Right to data portability: You can request a copy of your data in a machine-readable format to transfer to another service provider. Right to object: You can object to processing based on legitimate interests or for direct marketing purposes. Right to withdraw consent: Where processing is based on consent, you can withdraw that consent at any time. Right to lodge a complaint: You can file a complaint with a data protection authority if you believe we have violated your privacy rights.

9. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage, prevent fraud, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences. We use several types of cookies:

• Essential cookies: Required for basic site functionality, account login, and security. These cannot be disabled. Performance cookies: Help us understand how visitors use our site so we can improve it. Analytics cookies: Provide statistics about site traffic and user behavior. Functional cookies: Remember your preferences and settings. Advertising cookies: Used to deliver relevant promotional content (only with your consent).
• You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect site functionality. Disabling essential cookies will prevent you from using key features of our platform.
• Third-party cookies: Some cookies are set by third-party services we use (analytics providers, payment processors, game providers). These third parties have their own privacy policies governing their use of cookies and data collection.
• Do Not Track: Some browsers include a Do Not Track feature. Our site does not currently respond to Do Not Track signals, though we respect your right to control tracking through browser settings and our cookie preferences center.

10. International Data Transfers

7zed primarily serves Bangladesh players, and we store data on secure servers located in data centers that meet international security standards. Some of our service providers and partners may be located outside Bangladesh, which means your personal information may be transferred to and processed in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, data processing agreements that require providers to maintain equivalent data protection standards, and limiting data transfers to countries with adequate data protection laws.

We conduct due diligence on all third-party providers to ensure they have adequate security measures and comply with applicable data protection laws. If you have concerns about international data transfers, please contact our Data Protection team.

11. Children's Privacy

7zed's services are strictly for adults aged 21 and over. We do not knowingly collect personal information from anyone under the age of 21. Our registration process includes age verification, and we employ additional checks to prevent underage access. If we become aware that we have collected information from someone under 21, we will delete that information immediately and close the account. Parents or guardians who believe their child has provided information to 7zed should contact us immediately at [email protected].

We take underage gambling very seriously as it is both illegal and harmful. Our commitment to preventing underage access includes mandatory age verification at registration, ongoing monitoring for suspicious accounts that may belong to minors, cooperation with parents and guardians to block underage access, and educational resources about the risks of underage gambling.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new Last Updated date and, for significant changes, by sending email notification to registered users or displaying a prominent notice on our platform. Your continued use of 7zed's services after changes take effect constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you disagree with changes to the Privacy Policy, you should discontinue using our services and contact us to close your account.