Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions govern your access to and use of 7zed's online betting and casino platform, including all games, features, content, and services offered through our website at 7zed.bio and any associated mobile applications. By creating an account, making a deposit, placing a bet, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these terms, our Privacy Policy, and our Responsible Gaming policies.

7zed reserves the right to modify, update, or change these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new terms. We recommend that you review these Terms & Conditions periodically to stay informed of any updates.

These terms are in addition to, and not in substitution for, any other terms and conditions, rules, and regulations applicable to specific games, tournaments, promotions, or services offered by 7zed. In the event of any conflict between these general terms and specific game rules or promotional terms, the specific terms shall prevail to the extent of the conflict.

2. Eligibility Requirements

To use 7zed's services, you must meet all of the following eligibility requirements. By registering an account, you represent and warrant that you meet these requirements:

• You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is greater. 7zed strictly enforces this age requirement and reserves the right to request proof of age at any time. Accounts found to belong to underage users will be immediately closed and all funds forfeited.
• You are legally permitted to participate in online gambling activities under the laws of your jurisdiction. It is your sole responsibility to ensure that your use of 7zed's services complies with all applicable local, state, national, and international laws and regulations.
• You are not a resident of a jurisdiction where online gambling is prohibited or restricted. 7zed does not accept players from jurisdictions where our services are illegal, and we reserve the right to restrict access from specific countries or regions at our discretion.
• You are registering and playing on your own behalf, not on behalf of any other person or entity. Corporate, partnership, or group accounts are not permitted unless explicitly approved by 7zed in writing.
• You have not been previously excluded or self-excluded from 7zed or any other gambling platform due to problem gambling. If you have a history of gambling problems, we strongly encourage you to review our Responsible Gaming policies and consider whether online gambling is appropriate for you.
• You provide true, accurate, current, and complete information when registering your account and maintain the accuracy of this information at all times. Providing false or misleading information is a serious breach of these terms and may result in account closure and forfeiture of funds.

3. Account Registration and Security

To access 7zed's gaming services, you must create a personal account. Account registration requires you to provide accurate personal information including your full legal name, date of birth, email address, mobile phone number, and residential address. You may only register one account per person - multiple accounts are strictly prohibited and may result in closure of all accounts and forfeiture of any funds or winnings.

Account Credentials

You are responsible for maintaining the confidentiality of your account username and password. Your password should be strong, unique, and not shared with any other person for any reason. All activities that occur under your account are your responsibility, whether or not you authorized those activities. You must notify 7zed immediately if you suspect any unauthorized access to your account or any security breach. 7zed will not be liable for any loss or damage arising from your failure to protect your account credentials.

Account Verification (KYC)

7zed operates a strict Know Your Customer (KYC) policy to prevent fraud, money laundering, and underage gambling. We reserve the right to request verification documents at any time, including but not limited to government-issued photo identification, proof of address (utility bills, bank statements), payment method verification, and source of funds documentation for large transactions. Withdrawals may be delayed or declined if you fail to provide requested verification documents promptly. Standard verification documents include:

• Government-issued photo ID (National ID card, passport, driving license) showing your full name, date of birth, and photograph
• Proof of address dated within the last 3 months (utility bill, bank statement, government correspondence) showing your name and residential address matching your account registration
• Payment method verification (clear photo or screenshot of payment card, mobile wallet account, or bank account details used for deposits)
• Selfie or video verification holding your ID document to confirm identity, if requested by our security team

Account Restrictions

7zed reserves the right to suspend, restrict, or permanently close any account at any time for any reason, including but not limited to suspected fraud, breach of these terms, multiple accounts, abuse of bonuses, suspicious betting patterns, or any activity that we deem harmful to our business or other players. If your account is closed, any remaining balance may be forfeited depending on the circumstances of the closure. 7zed is not obligated to provide detailed explanations for account closures but will endeavor to communicate decisions where appropriate.

4. Deposits and Payments

7zed accepts deposits via multiple payment methods designed for Bangladesh players, including bKash, Nagad, Rocket, bank transfers, and other local payment solutions. All deposits are processed in Bangladeshi Taka (৳). The minimum deposit amount is ৳500 unless otherwise specified for particular payment methods or promotional offers. Maximum deposit limits may apply based on your account verification status and payment method.

5. Withdrawals

You may request withdrawal of your account balance at any time, subject to these terms and our withdrawal policies. Withdrawals are processed to the same payment method used for deposits whenever possible. The minimum withdrawal amount is ৳1,000. Maximum withdrawal limits vary based on your account verification level and payment method. Unverified accounts may have lower withdrawal limits until identity verification is complete.

7zed processes withdrawal requests within 2 hours during business hours (9 AM to 11 PM Bangladesh Time, 7 days a week). Actual receipt of funds depends on your payment provider's processing times. bKash, Nagad, and Rocket withdrawals typically arrive within 1-2 hours after approval. Bank transfers may take 1-3 business days. First-time withdrawals and withdrawals above certain thresholds may require additional verification and take longer to process.

• Wagering requirements must be met before withdrawals are approved. If you received any bonuses, you must complete the associated wagering requirements before funds can be withdrawn. Attempting to withdraw before meeting wagering requirements will result in forfeiture of the bonus and any winnings derived from it.
• 7zed reserves the right to request additional documentation or verification before processing withdrawals, particularly for large amounts or first-time withdrawals. This is a standard security measure to protect both you and 7zed from fraud.
• Withdrawal requests can be cancelled by you before they are approved and processed. Once a withdrawal has been approved and sent to your payment provider, it cannot be reversed or cancelled.
• If you attempt to abuse the withdrawal system through fraudulent activities, chargeback abuse, or exploiting system vulnerabilities, 7zed reserves the right to void all transactions, close your account, and report the activity to relevant authorities.
• Dormant accounts (no login or activity for 12 consecutive months) may be subject to monthly maintenance fees. Any remaining balance in dormant accounts may be forfeited after 24 months of inactivity following written notification attempts.

6. Bonuses and Promotions

7zed offers various bonuses, promotions, and special offers to our players. All bonuses are subject to specific terms and conditions that will be clearly stated on the promotional page or communication. General bonus rules include wagering requirements (typically ranging from 20x to 50x the bonus amount), game contribution percentages (slots usually contribute 100%, table games may contribute less), maximum bet limits while bonus is active, time limits for completing wagering requirements, and restricted games that do not contribute to wagering or cannot be played with bonus funds.

Bonus abuse, including but not limited to creating multiple accounts to claim bonuses repeatedly, colluding with other players, exploiting software errors, irregular betting patterns designed to meet wagering requirements with minimal risk, or any other activity deemed abusive by 7zed, will result in forfeiture of bonuses, voiding of winnings, and potential account closure. 7zed reserves the right to refuse or cancel any bonus at its sole discretion. Bonuses are intended for recreational players and may be withheld from professional players or bonus hunters.

Wagering Requirements

Before you can withdraw bonus funds or any winnings generated from bonus funds, you must meet the stated wagering requirements. Wagering requirements specify how many times you must wager the bonus amount (and sometimes the deposit amount) before withdrawal. For example, a ৳1,000 bonus with 30x wagering requires you to place ৳30,000 in qualifying bets before withdrawal. Only bets that settle (win or lose) count toward wagering requirements - cancelled, voided, or cashed-out bets do not count. Different games contribute different percentages toward wagering requirements, and these will be clearly stated in the bonus terms.

Bonus Restrictions

While a bonus is active and wagering requirements are incomplete, maximum bet limits apply. Typically, the maximum bet allowed is ৳500 per spin/hand/round, though this may vary by promotion. Exceeding maximum bet limits while bonus funds are active may result in forfeiture of the bonus and all associated winnings. Certain games may be restricted or contribute 0% toward wagering requirements - these will be listed in the specific bonus terms.

Bonus Forfeiture

You may choose to forfeit an active bonus at any time by contacting customer support. Forfeiting a bonus will also forfeit any winnings generated while the bonus was active, and only your original deposited funds (if any remain) will be available for withdrawal. Bonus funds and bonus winnings are automatically forfeited if wagering requirements are not completed within the specified time period (typically 30 days from bonus activation).

7. Betting Rules and Fair Play

All bets placed on 7zed are final once confirmed. You are responsible for ensuring your bets are correct before confirming them. 7zed will not cancel or modify bets after placement except in cases of obvious errors (such as incorrect odds displayed due to technical malfunction). In such cases, 7zed reserves the right to void affected bets and refund stakes. Bets placed on sports events are settled according to official results. If an event is postponed, abandoned, or cancelled, bets may be voided or settled according to our sports betting rules specific to each sport.

• Prohibited betting practices include collusion with other players, arbitrage betting across multiple platforms, use of automated betting software or bots, exploiting system vulnerabilities or errors, and betting with insider information or unfair advantage. Any player found engaging in these practices will have all bets voided, winnings forfeited, and account permanently closed.
• Casino games use certified Random Number Generators (RNG) to ensure fair and random outcomes. Game results cannot be predicted or manipulated. 7zed does not guarantee any specific RTP (Return to Player) percentage for individual gaming sessions, though published RTP percentages represent long-term statistical averages across millions of game rounds.
• Live dealer games are streamed in real-time from professional studios. These games follow standard casino rules and procedures. The dealer's decisions and game outcomes are final. If a technical disconnection occurs during a live game, your bets will be settled according to the actual game outcome once the connection is restored. 7zed is not responsible for connectivity issues on your end.
• Cricket betting markets are settled based on official match results and statistics provided by recognized cricket authorities. If a match is abandoned or results are overturned due to disciplinary action after initial settlement, 7zed reserves the right to void bets and adjust settlements accordingly.
• 7zed reserves the right to void any bets if fraud, irregular betting patterns, match-fixing, or other suspicious activity is detected. This includes unusual betting volumes, coordinated betting across multiple accounts, or betting patterns inconsistent with normal recreational play. In such cases, stakes will be returned but winnings will be forfeited.

8. Responsible Gaming

7zed is committed to promoting responsible gaming and preventing problem gambling. We provide tools and resources to help you maintain control over your gaming activity. All players must be 21 years of age or older. Underage gambling is strictly prohibited and 7zed employs age verification procedures to enforce this policy. If you are found to be underage, your account will be closed immediately and all funds forfeited.

We offer several responsible gaming tools including deposit limits (daily, weekly, monthly), loss limits, session time limits, reality checks (reminders of time spent playing), cooling-off periods (temporary account suspension for 24 hours to 30 days), and self-exclusion (permanent or long-term account closure for 6 months to 5 years). These tools can be activated by contacting our customer support team. If you feel gambling is becoming a problem, we encourage you to use these tools or seek professional help. Visit our Responsible Gaming page for resources and support information.

9. Intellectual Property

All content on 7zed's website and mobile applications, including but not limited to text, graphics, logos, images, software, and game content, is the property of 7zed or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any content without explicit written permission from 7zed.

The 7zed name, logo, and all related trademarks are the exclusive property of 7zed. You may not use any 7zed trademarks without prior written consent. Game content provided by third-party providers (such as Pragmatic Play, Evolution Gaming, NetEnt) remains the property of those providers and is subject to their respective intellectual property rights and licenses.

10. Limitation of Liability

7zed provides its services on an "as is" and "as available" basis. We make no warranties or representations about the accuracy, completeness, or reliability of our services. To the fullest extent permitted by law, 7zed disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. 7zed is not liable for any of the following:

• Service interruptions, downtime, or technical malfunctions beyond our reasonable control, including internet connectivity issues, power outages, or server failures
• Any loss or damage resulting from your failure to protect your account credentials or from unauthorized access to your account caused by your negligence
• Losses arising from your gambling activities - you acknowledge that gambling involves risk and you may lose money, and you accept this risk voluntarily
• Any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities, even if 7zed has been advised of the possibility of such damages

11. Dispute Resolution

If you have a complaint or dispute regarding our services, you must first contact our customer support team at [email protected] with full details of your concern. We will investigate and respond to your complaint within 7 business days. Most disputes can be resolved through direct communication with our support team. If your complaint is not resolved to your satisfaction through our internal process, you may escalate the matter to an independent dispute resolution service if available in your jurisdiction.

These Terms & Conditions and any disputes arising from them shall be governed by and construed in accordance with international gaming industry standards and best practices. By using 7zed's services, you agree to resolve any disputes through good faith negotiation first, followed by binding arbitration if necessary. You waive any right to participate in class action lawsuits or class-wide arbitration against 7zed.

12. Termination

You may close your 7zed account at any time by contacting customer support and requesting account closure. Upon closure, you must withdraw any remaining balance (subject to completion of wagering requirements and verification procedures). If your account has been inactive for 12 consecutive months, 7zed may close the account and charge monthly maintenance fees against any remaining balance.

7zed reserves the right to suspend or terminate your account immediately without prior notice if you breach these Terms & Conditions, engage in fraudulent activity, abuse bonuses, create multiple accounts, or engage in any activity harmful to 7zed or other players. Upon termination for cause, any remaining balance may be forfeited, and you will be prohibited from creating new accounts. 7zed's decision to terminate an account is final and not subject to appeal.